RENTAL POLICY (read carefully):
Booking cancellations must be communicated by the guest in a written form. If cancellation is communicated the day before stay hotel owner can hold the downpayment in order to compensate the loss of booking.
If cancellation is communicated 5 working days before the stay and meanwhile hotel has a new booking for the same period and the same apartment, downpayment will be refunded keeping only postal charges.
If cancellation is during stay, all amount for the booking has to be payed to the hotel owner. If a new tenant will book the same apartment for the same period the whole amount will be refunded keeping only postal charges. Not accepting rental policy allows owners to cancel any booking.